Rocket Tech Discovery
ResearchConsultingResearch servicesUX researchService designProduct analyticsFintech🇰🇿Kazakhstan
Research and service design for fintech products
- Headquarters
- Almaty, Kazakhstan
- Leadership
- 2 people
About the company
Rocket Tech Discovery is the research and insights division of Rocket Tech (part of the Rocket Firm group, operating in fintech since 2011). It replaces assumptions with data by conducting qualitative and quantitative research and testing hypotheses and prototypes before development begins. The division focuses on three areas: customer experience and service design, product launch research, and loyalty and CRM strategies. The company claims to help cut costs by up to 2x, accelerate time-to-market by up to 3x, and increase customer satisfaction scores by up to 5x. Its industry focus covers banks and fintechs in Kazakhstan and Uzbekistan.
Headquarters
Almaty, Kazakhstan
Geography
Kazakhstan, Uzbekistan
Country
Kazakhstan
Key people
Services
Customer experience and service design
Identifying friction points and growth opportunities, designing service improvements and optimizing the customer journey.
Pre-launch product research
UX research before development, testing hypotheses and prototypes, and validating product concepts.
Loyalty and CRM strategy
Customer retention programs, communication optimization and offer personalization.
Trust and facts
Partnerships
Rocket Tech (Rocket Firm group)
Clients and cases
Banks and fintechs in Kazakhstan and Uzbekistan
Source not confirmed
