145 reviews of 13 banking apps in the App Store for September 16–23, 2026, split between polar ratings: 59 five-star reviews and 63 one-star reviews. Based on App Store user feedback, MBank in Kyrgyzstan received the most criticism over the week, while SQB in Uzbekistan received the most praise.
Scale of the week
Out of 145 weekly reviews, 59 are five-star (41%) and 63 are one-star (43%). Two-, three-, and four-star ratings accounted for 23 reviews.
By country
🇰🇿 Kazakhstan
ForteApp — 4.7 out of 5 (18 reviews), up from 4.4 (24 reviews) last week. One user praises a manager who helped open a card; several reviews give top marks without details. Another user complains about a technical error when repaying a loan and an unclear early repayment mechanism, while another cites a delay in displaying the available card balance.
Kaspi.kz — 2.8 out of 5 (14 reviews), down from 3.0 (10 reviews). Four comments mention problems with the app loading or freezing, one of which includes a five-star rating. One user could not complete registration due to issues receiving an SMS code and accessing the camera. Separately, one user complains about a bad experience returning shoes bought through Kaspi Shop, and another about used consoles being sold as new.
Freedom SuperApp — 2.7 out of 5 (11 reviews), down from 2.8 (17 reviews). One user describes a case where salary and vacation pay did not appear in the account, despite bank statement confirmation. Another complains about the lack of the Kazakh language in the App Store promo video, and a third about the disappearance of bonuses awarded for app ratings. One user calls Freedom the best bank, while another notes slow support responses.
Halyk Kazakhstan — 2.1 out of 5 (7 reviews), unchanged from last week. Five of the seven reviews are one-star: users complain about freezing upon login, inconvenient conversion of small currency balances, and unavailable support. Two users praise the new interface design.
BCC Business 2.0 — 4.7 out of 5 (7 reviews), down from 5.0 (5 reviews). One user asks to fix the login screen, where the keyboard does not close when entering a phone number; the other six reviews are positive without details.
Home.kz — 2.0 out of 5 (7 reviews), cannot be compared to last week due to a small sample size. Five one-star reviews: users complain about money being deducted upon installation without a paid-app warning, the inability to open the app due to an internet error, and incorrect recalculations. One user notes that transfers between their own accounts mistakenly appear in the expense chart.
bcc.kz — 2.3 out of 5 (6 reviews), no comparison available. Users complain about the condition that utility payment bonuses apply only to salary cards, constant demands to update the app, and endless loading when logging in from different mobile operators.
🇺🇿 Uzbekistan
SQB (Uzsanoatqurilishbank) — 4.9 out of 5 (17 reviews), no comparison available. Fifteen of the 17 reviews are five-star: users praise the convenience of converting soums to foreign currency and low fees compared to Payme and Click. One user asks to fix money transfer failures.
Uzum Bank — 2.8 out of 5 (12 reviews), no comparison available. Six of the 12 reviews are one-star: users complain about the suspension of public transport payments, the disappearance of the housing payment details section after an update, and problems depositing money through ATMs. Five reviews are positive without details.
Ipak Yuli Mobile — 3.6 out of 5 (5 reviews), up from 3.4 (5 reviews). One user complains that the app does not open the card even after reinstalling it on support’s advice. Three reviews are positive without details.
🇰🇬 Kyrgyzstan
MBank — 1.4 out of 5 (28 reviews), down from 1.5 (11 reviews). This is the largest sample of the week: 21 of the 28 reviews are one-star. Users complain about constant app freezing and crashes, service unavailability exactly when they need to pay for a purchase, and payment failures during lunchtime. One user praises the number of government services available in the app.
🇦🇿 Azerbaijan
Birbank — 1.1 out of 5 (8 reviews), no comparison available. Seven of the 8 reviews are one-star: users complain about the lack of a hotline on the main screen, an incorrect deduction amount when paying by card on Trendyol, and broken face verification after an iOS update.
🇹🇯 Tajikistan
International Bank of Tajikistan (IBT) — 2.4 out of 5 (5 reviews), no comparison available. Three of the 5 reviews are one-star: one user writes about a card being blocked for four months without resolution, another about the app freezing after a Sept. 15 update. One review praises the app’s convenience and security.
Praise and pain of the week
The praise of the week goes to SQB in Uzbekistan: 15 out of 17 reviews are five stars, with users specifically noting favorable conversion rates compared to Payme and Click.
The pain of the week belongs to MBank in Kyrgyzstan: 28 reviews, 21 of which are one-star, making it the largest sample of complaints for the week among all apps. Users describe app crashes exactly during everyday payments — in stores and at lunchtime.
How we collected this
An agent read 145 reviews of 13 banking apps in the App Store for September 16–23, 2026, and grouped them by country and bank. The scores in the review represent the average rating of the weekly reviews, not the app’s overall App Store rating. Passed critic review; no unverified facts. Found an error? Let us know.
