App Store users left 191 reviews across 14 banking and payment apps in Kazakhstan and Uzbekistan between September 23 and 30, 2026. Ratings split almost evenly: 84 five-star reviews and 85 one-star reviews. Home.kz (from ★2.0 to ★1.1) and Halyk Kazakhstan (from ★2.1 to ★1.2) saw the steepest drops. At Home.kz, eight out of 20 users report the app crashes or fails to open after a mandatory update.
The weekly scale
Out of 191 reviews, 84 are five-star (44%) and 85 are one-star (45%). Mid-range ratings scored significantly lower: 10 two-star reviews, 9 three-star, and only 3 four-star.
By country
🇰🇿 Kazakhstan
Home.kz dropped from ★2.0 to ★1.1 (up from 7 reviews last week to 20). Out of these 20 reviews, 19 are one-star, with zero five- or four-star ratings. Eight users report the app crashes or fails to open entirely after the mandatory update to version 1.6.8. One user noted receiving an error and a prompt to visit a branch after successful video identification.
Kaspi.kz fell from ★2.8 to ★2.4. Two users ask for a dark mode, and another requests a date or seller filter in the “My Orders” section. One criticizes intrusive notifications from the “Promotions” section, while another asks for a toggle to allow taking screenshots.
Freedom SuperApp grew from ★2.7 to ★2.9. Almost all weekly reviews (15 out of 16) apply to version 1.15.1. Users praise the convenient interface. Three different users complain: one about a 500 tenge charge when trying to open a savings account, another about a video registration error, and a third claims they were charged 1,990 tenge for downloading the app in the App Store.
ForteApp dropped from ★4.7 to ★4.2. All weekly reviews are for version 1.31.0. Most users call the bank convenient and fast. One complained about long wait times when opening a deposit and making transfers, and another about the camera access requirement during registration.
bcc.kz remained at ★2.3. All weekly reviews are for version 4.41.0. Three users complain about transfers after the update: one notes the removal of card number transfers (selecting a favorite card opens a phone number transfer), another says frequent recipients moved to the screen header and card details do not auto-fill, and a third reports transfers stopped working entirely. Users praise the convenience and cashback.
Halyk Onlinebank for Business scored ★4.8, though a week-over-week comparison is impossible due to insufficient previous reviews. Almost all 11 reviews are five stars, with users praising the interface and speed. One user asks to raise the daily transfer limit from a sole proprietor card to an individual card above 1 million tenge.
Halyk Kazakhstan dropped from ★2.1 to ★1.2. All weekly reviews are for version 7.18.0. Seven out of eight reviews are one-star. One user could not log in by phone number, another reported the app flagged their phone number as untrusted while abroad and locked them out, and a third notes the insurance section has been broken for three weeks.
🇺🇿 Uzbekistan
Anorbank scored ★4.9, with no week-over-week comparison available due to low previous volume. Out of 30 reviews, 29 are five stars. Several users specifically praise the response speed in the online support chat. The only complaint involves difficulties withdrawing funds and deleting an account.
Payme scored ★1.5, with no week-over-week comparison available. Out of 21 reviews, 17 are one-star. Five users ask to bring back the old app design, calling the new interface confusing and inconvenient. One user separately complains about slowdowns and issues opening cards.
AVO Bank scored ★2.1, with no week-over-week comparison available. All weekly reviews are for version 2.29.0. One user wrote the bank has not returned a deposit 137 days after maturity. Another reported that Mastercard top-ups from other cards have not worked for six months. Two users praise the bank, one specifically for numerous good offers.
Ipoteka Bank scored ★5.0, with no week-over-week comparison available. All nine weekly reviews are for version 1.1.0, and all are five stars. Users praise the updated functionality, and one asks about plans for a credit card.
TBC Bank Uzbekistan scored ★3.1, with no week-over-week comparison available. Weekly review versions range from 3.20.1 to 3.21.2. One user writes the app freezes and fails to open certain sections after an update, while another cannot log in at all post-update. Users praise the lack of fees and the convenient interface.
Asia Alliance Bank scored ★2.3 (6 reviews), with no week-over-week comparison available due to low previous volume. Users complain about unstable app performance and the removal of free card-to-card transfers. One notes that during a transfer, the SMS code appears above the keyboard and immediately disappears.
Hamkorbank scored ★2.0 (5 reviews — the smallest sample of the week), with no week-over-week comparison available due to low previous volume. All reviews are for version 2.32.1. One user writes the app freezes, another cannot get a loan after 20 attempts. A third claims they have used the bank for about two years and the app has been unstable the entire time.
Praise and pain of the week
Praise of the week goes to Anorbank. Out of 30 weekly reviews, 29 are five stars, and several users specifically highlighted fast responses in the online support chat, mentioning individual employees by name.
Pain of the week goes to Home.kz. 19 out of 20 reviews are one-star, with an average score of ★1.1. Eight users report the app crashes or fails to open entirely after the mandatory update to version 1.6.8.
Methodology
An agent read 191 reviews for 14 banking and payment apps in Kazakhstan and Uzbekistan in the App Store between September 23 and 30, 2026, grouping them by bank and country. Average scores and rating distributions are calculated based on these reviews, with comparisons made against last week’s reviews. Verified by an editor. Found an error? Let us know.
