During the first week of August, financial app users in Central Asia actively reacted to redesigns and support quality. Judging by App Store reviews, the main irritants were poor interface updates and sudden account blocks, while praise mostly focused on the stability of basic payment functions and the ease of applying for loans.
Uzbekistan
Uzum Bank — 4.4 out of 5 · 7 reviews. Users generally praise the app for its reliability and convenience in daily payments. The only negative signal this week relates to customer support quality and the sudden blocking of an active card on suspicion of dubious transactions.
Payme — 1.0 out of 5 · 5 reviews. All recent ratings hit the minimum due to the latest app update. Clients complain about a highly inconvenient new design, the disappearance of the search button, unnecessary services pushed to the forefront, and unclear fund deductions without explicit user consent.
Kazakhstan
Halyk Kazakhstan — 3.1 out of 5 · 14 reviews. Ratings split almost evenly: some clients are dissatisfied with the app freezing, high transfer fees, and issues displaying credited salaries, which even operators cannot see. Meanwhile, the other half of users highly rate the app for its convenient remote application process for mortgages and refinancing.
ForteApp — 3.7 out of 5 · 6 reviews. Positive feedback highlights the clear interface and the overall development of banking products. Negativity centers around automatic blocks when withdrawing salaries or receiving a loan, as well as dissatisfaction with maintenance fees.
The main problem for users in both countries remains sensitive security algorithms: automatic card blocks during standard operations cause irritation, which is amplified by support’s inability to quickly resolve the situation.
