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Consumer protection agency reviews 14.7k complaints over nine months

Kazakhstan’s financial consumer protection agency reviewed 14.7 thousand complaints between the start of the year and September 1, 2026.

The banking sector accounted for the largest share of complaints at 47.7%, followed by microfinance organizations at 37.8% and collection agencies at 8.1%.

Financial market entities faced four supervisory recommendations, four written orders, and 11 fines totaling 5.6 million tenge.

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