Uzbek payment service Click is transitioning its internal processes to artificial intelligence. The company is deploying local AI agents to automate the work of backend departments.
Why it matters
Uzbekistan’s payment market is characterized by a high density of transactions and fierce competition between fintech applications and traditional banks. Under these conditions, the speed of decision-making and the cost of servicing a single customer come to the forefront.
For Central Asian payment services, integrating AI into operations is becoming a critical tool for containing costs while scaling the business.
What’s next
The current stage looks like infrastructure preparation for further growth. Delegating routine tasks to algorithms will allow Click to process more transactions and customer requests without a proportional increase in staff. The next step could be the integration of trained AI agents directly into the app’s customer services.
